How you can troubleshoot, if you create a record and receive the message: “Sorry, there was an error saving your record. Please try again.”
Your users are getting saving your record error
If your users are getting the “Sorry, there was an error saving your record. Please try again.” Check the steps below:
- Do your users have permission to create a new record on the table?
- Do your users have permission to create new on specific fields in the table?
- If you are using a linked field to another table, your users will need create permission to be given on both tables.
In our properties app, we want our team to create new bookings.
For the team to create new records on the Bookings table, we need to enable create permissions on the table.
All fields on the create form need to be enabled in permissions.
For example, here we have four fields; these fields will need to be enabled in the create permission to allow the team to add new records.
For any linked fields, the corresponding linked table will need create permissions enabled.
Our properties app has a linked field to the Properties table from the Bookings table. The create permissions need to be enabled on the Properties table for the team to create new records.
Admins are getting the saving record error
If both admins and users are getting the “Sorry, there was an error saving your record. Please try again.”:
- You need to check the field you have set in your create form is editable in your Airtable base. If field permissions are set to specific users or nobody then you will not be able to create new records.
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